Terms & Conditions

1. General

The site is used to order brunch boxes, morning boxes, hospitality platters, spreads, and orders for groups, offices and corporate events.

The business reserves the right to update, change, add to or remove parts of these terms at any time, at its sole discretion.

2. Business details

The Brunch Cut is a business supplying fresh, made-to-order products, including deliveries to private customers, offices, companies and events.

For questions, enquiries or customer service, please use the contact details shown on the site.

3. Placing an order

An order is considered valid only once all order steps have been completed on the site and a final confirmation has been received from The Brunch Cut.

The business may refuse, cancel or amend any order, including where the products cannot be supplied on the requested date, where there is an availability issue, or where incorrect details were provided.

4. Products and images

Images on the site are for illustration purposes only.

There may be slight variations in composition, arrangement, size, styling or appearance of the products, depending on seasonality, ingredient availability or operational considerations.

5. Prices and payment

Prices on the site are shown in New Israeli Shekels, US Dollars and British Pounds, unless stated otherwise.

The business may update prices, promotions, delivery fees or payment terms at any time, without prior notice.

Payment is made using the payment methods offered on the site, and the order is processed once payment is approved.

6. Delivery

Deliveries are made only to the areas defined on the site, subject to availability and to the business's schedule.

Delivery times are an estimate only and may change due to traffic, weather, order volume, or other circumstances outside the business's control.

It is the customer's responsibility to enter a correct address, an available phone number and clear access instructions.

If the order cannot be delivered due to no answer, an incorrect address, or lack of access, the business will not be responsible for the delay or non-delivery.

7. Office, corporate and event orders

Corporate orders, hospitality platters, office meals, staff brunches and events usually require advance coordination.

There may be minimum order requirements, earlier preparation times, different delivery costs, or a need for special access details at the delivery location.

It is the customer's responsibility to ensure the location is available to receive the order and that someone is present to accept it at the agreed time.

8. Changes and cancellations

Because of the nature of fresh, ready-to-eat products, and because every order on the site is legally considered a "special order", under the Israeli Consumer Protection Law an order cannot be cancelled once placed.

Nonetheless, as a goodwill gesture, cancellation or amendment is possible in line with the business's policy and subject to when the request is received, as follows:

• A private order placed and paid for on the site or by phone may be cancelled up to 3 business days before the order's dispatch date.
• A group order placed or paid for on the site or by phone may be cancelled up to 7 business days before the order's dispatch date.

8a. Further cancellation terms

The business may determine that certain orders, in particular large orders or orders at certain times, cannot be cancelled or changed after confirmation.

Cancellations must be made via the contact methods shown on the site, and are valid only once explicit confirmation has been received from the business.

Where a cancellation is approved, a refund will be issued to the original payment method within 5 business days.

9. Fresh food products

The products sold on the site are fresh and sensitive food products.

Products already delivered to the customer cannot be returned, other than exceptional cases of a material defect, an error in the order, or another situation recognised by the business at its discretion and in accordance with the law.

10. Allergies, sensitivities and dietary needs

It is the customer's responsibility to state clearly any sensitivity, allergy, dietary restriction or special requirement before placing the order.

Despite the business's efforts, the complete absence of allergen traces cannot be guaranteed unless expressly stated otherwise.

The business will not be liable for damage caused by the customer's failure to provide full, accurate and up-to-date information.

11. Use of the site

The user undertakes to use the site lawfully and reasonably only.

No action may be taken that could disrupt the operation of the site, harm its security, copy content without permission, or make unauthorised commercial use of materials appearing on it.

12. Intellectual property

All copyrights, trademarks, designs, images, texts, logos, menus and any other material appearing on the site are the property of The Brunch Cut, unless stated otherwise.

These contents may not be copied, duplicated, distributed, published or otherwise used without prior written permission.

13. Privacy

The business may collect the details required in order to process an order, deliver, provide customer service, improve the service, and where relevant also for marketing communications.

Information will be used in accordance with the site's Privacy Policy and with applicable law.

Continued use of the site constitutes agreement to the Privacy Policy as published on the site.

14. Liability and limitation of liability

The business will make reasonable efforts to provide a high-quality, accurate and timely service.

However, the business will not be liable for indirect or consequential damages, loss of profit, delays, or faults arising from factors outside its control, including communication faults, system faults, overload, or force majeure.

In any event, the business's liability will be limited to the maximum extent permitted by law.

15. Governing law and jurisdiction

These terms are governed by the laws of the State of Israel only.

Exclusive jurisdiction in any dispute relating to the site, orders or the business's services lies with the competent courts in Israel.

16. Contact

For questions, enquiries, change requests or matters relating to an order, please contact customer service using the contact details shown on the site.